Privacy Policy

Depending on how you interact with us, we collect:

• Identifiers and contact information, such as your name, business name, email address, telephone number, billing address, and account identifiers.
• Service and commercial information, such as service addresses, project details, requested equipment, delivery and pickup details, quotes, orders, service history, support requests, and communications.
• Billing and transaction information, such as invoice details, payment status, amounts, transaction references, billing contact details, and the last four digits of a stored card. Detritus does not store full card numbers. Full card details are provided to and held by the payment processor.
• Website and device information, such as IP address, browser and device type, pages viewed, approximate location inferred from IP address, referring page, date and time, session or visit identifiers, and advertising or campaign identifiers.
• Communications information, including emails, text messages, support requests, and call details. Some calls may be recorded and transcribed where recording is enabled and the required notice is provided.

We use information to:

• provide quotes; arrange delivery, pickup, and service; and manage customer accounts;
• process billing and payments and maintain transaction records;
• send service, support, security, and account communications;
• respond to requests, resolve problems, prevent fraud, and protect our systems;
• measure website use, understand how customers find us, and improve our services; and
• comply with law and enforce our agreements.

We may analyze service records and customer communications to categorize the request, product or service involved, and likely service needs for our own operations, support, and service recommendations. We do not share raw call recordings or transcripts with commercial partners.

We disclose personal information for business and operational purposes. A recipient receives only the categories reasonably needed for its role; not every recipient receives every category.

• Local equipment and service providers may receive customer contact information, service addresses, project and access details, requested equipment, and relevant order or service history so they can quote, deliver, service, exchange, or remove equipment.
• Payment processors receive payment-card and transaction information needed to authorize and process payments. We retain related billing records, payment status, amounts, transaction references, and limited card details such as the last four digits.
• Communications vendors receive contact details, message content, call data, and delivery or response information needed to provide telephone, call tracking, recording or transcription, email, and text-message services.
• Accounting and billing platforms receive customer, invoice, order, payment, and billing-contact information needed for invoicing, payment links, reconciliation, and financial records.
• Other vendors operating on our behalf may process account, hosting, security, customer-support, mapping, analytics, and technical data to provide their contracted services.

We may also disclose information when required by law, to protect rights or safety, or in connection with a merger, financing, acquisition, reorganization, or sale of all or part of our business.

We do not currently disclose customer business contact information to selected commercial partners for the partners' own marketing. Vendors operating on our behalf are different from commercial partners that would use information for their own purposes.

Detritus may send text-message updates and responses about quotes, orders, and services offered by Mobile Office Dogs.

Mobile phone information is stored securely and it will not be shared with third parties or affiliates for marketing or promotional purposes.

This protection includes SMS opt-in data and consent and applies even when a number is labeled as a business phone. It does not prevent disclosures needed to deliver messages you requested or necessary service communications.

We use Google Tag Manager and Google Analytics to understand visits, traffic sources, interactions, and conversions. Tags configured in Google Tag Manager may be changed in systems outside this website repository. We also use CallRail to provide call tracking and dynamic telephone-number replacement and to connect calls with pages, referrers, and campaign information.

These tools may use cookies, browser storage, tags, scripts, visit or session identifiers, IP addresses, device and browser information, page and referrer information, and conversion events. We also use first-party cookies for service-area preferences and, where available, order-tracking continuity. These technologies are not all essential or anonymous.

You can limit cookies through your browser and can use browser or device controls that block scripts or advertising identifiers, although some features may not work as expected. We do not currently offer a repository-verified consent manager that controls every tag. Settings within Google Tag Manager, Google Analytics, CallRail, Contentsquare, and other vendor systems are managed outside this repository and may require separate verification.

Depending on where you live, you may have rights to request access, correction, deletion, or a portable copy of personal information, to appeal a decision, or to opt out of certain sales, targeted advertising, profiling, or sharing. Applicable rights and exceptions vary by state.

To submit a request without creating an account, email info@detritus.us with the subject “Privacy Request.” Include enough information for us to identify the relevant records and the request you are making. We may need to verify your identity before completing certain requests. A marketing preference does not stop necessary service, billing, security, or account communications.

We keep personal information for as long as reasonably needed for the purposes described above, including service, accounting, dispute-resolution, security, and legal obligations. We use reasonable administrative, technical, and physical safeguards, but no transmission or storage method is completely secure.

Our services are intended for businesses and adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.